This disclosure is provided in accordance with applicable laws and regulations for digital service transactions. By purchasing or using the Services, you acknowledge and agree to the terms outlined below.
1. Seller Information
Service Provider: AIWAY LIMITED
Responsible Operator: AIWAY LIMITED Operations Team
Business Address: Unit B35, Room A, 29/F, United Centre, 95 Queensway, Admiralty, Hong Kong
Support Email: [email protected]
Phone Number: Not listed. Please contact via email for inquiries.
Support Hours: 9:00–18:00 (UTC), Monday–Friday
Typical Response Time: within 48 hours
2. Description of Services
Mask AI provides digital services including API-based services, SaaS tools, and platform-level solutions that support
global network connectivity, traffic routing, performance optimization, and related technical infrastructure
for authorized business use cases.
The Services are intended for legitimate purposes such as application integration, system testing,
performance monitoring, and other scenarios where users have lawful rights or permissions to access the relevant systems or data.
All Services are provided electronically. No physical goods are shipped.
3. Pricing
Service fees are displayed clearly on our pricing pages prior to purchase.
Prices may vary based on the selected plan, region, or usage volume.
Prices are shown exclusive of applicable taxes, unless otherwise stated.
4. Additional Fees
Customers are responsible for any third-party internet access, bandwidth, or communication fees
required to use the Services.
5. Payment Methods
- Credit Card (processed by Stripe)
- Alipay (via Stripe, where available)
- WeChat Pay (via Stripe, where available)
6. Payment Timing
- Subscription plans are billed in advance on a recurring basis.
- Usage-based charges are calculated and billed based on recorded consumption.
7. Service Provisioning and Delivery
The Services are provisioned electronically and typically become available immediately after payment confirmation.
Delivery is deemed complete once service access, credentials, quotas, or entitlements
are activated and associated with the customer account.
8. No Refund Policy
Due to the digital nature of the Services and immediate allocation of technical resources,
all payments are final and non-refundable once the Service has been made available to the customer account.
By completing a purchase, you acknowledge that:
- The Service is delivered instantly in electronic form;
- Access, credentials, quotas, or usage entitlements are provisioned immediately upon payment;
- You waive any right to a refund for unused, partially used, or unused service capacity.
This policy applies regardless of usage level, subscription duration, or account activity,
except where refunds are explicitly required by applicable law.
9. Subscription Cancellation
Subscriptions may be canceled at any time through the user account dashboard.
Cancellation prevents future billing but does not entitle the user to any refund
for the current or past billing periods.
10. Acceptable Use and Compliance
Users must use the Services in compliance with all applicable laws, regulations,
and third-party terms of service.
Users must have the legal authority and necessary permissions to access any systems,
websites, applications, or data when using the Services.
The Services must not be used for unauthorized access, infringement of intellectual property rights,
fraudulent activity, or circumvention of lawful access controls or security measures.
Mask AI reserves the right to suspend or terminate accounts engaged in prohibited activities.
11. Notes for International Customers
Mask AI operates as an international digital service provider.
Users are responsible for ensuring compliance with local laws and regulations
applicable in their jurisdiction.
12. Contact Information
For billing inquiries or support, please contact:
[email protected]