Refund Policy

No Refund Description for Digital Services

• Effective Date: January 1, 2026

This page describes Mask AI’s no-refund policy for digital services. By completing a purchase or using the Services, you acknowledge and agree that all payments are final and non-refundable, except where refunds are explicitly required by applicable law.

1. Nature of the Services

Mask AI provides digital services, including API-based services, SaaS tools, and network-related infrastructure, which are provisioned electronically and made available immediately after payment confirmation. No physical goods are shipped.

2. All Sales Are Final

Due to the digital nature of the Services and the immediate allocation of technical resources, all payments are final and non-refundable once the Service has been made available to the customer account.

This no-refund policy applies regardless of:

• Whether the Services are fully used, partially used, or unused;
• The duration of the subscription or service period;
• The level of activity or inactivity on the account;
• User preference, change of mind, or misunderstanding of the Service features.

3. Service Delivery and Acceptance

Delivery of the Services is deemed complete once access credentials, usage quotas, service entitlements, or platform access are activated and associated with the customer account.

By proceeding with payment, you acknowledge that:

• The Services are delivered instantly in electronic form;
• You have had the opportunity to review service descriptions, pricing, and usage limitations prior to purchase;
• You waive any right to request a refund for unused or remaining service capacity.

4. Subscription Cancellation

Subscription services may be canceled at any time through the user account dashboard. Cancellation prevents future billing but does not entitle the user to any refund for the current or past billing periods.

5. Exceptions Required by Law

Notwithstanding the above, refunds may be issued only where explicitly required by applicable laws or regulations. Any such refund will be limited to the minimum amount required by law and processed in accordance with the applicable legal requirements.

6. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting our support team is strongly discouraged. We reserve the right to suspend or terminate accounts involved in abusive chargebacks or payment disputes that violate this no-refund policy or our Terms of Service.

7. Contact Information

If you have questions regarding this no-refund description, please contact our support team at:

[email protected]